Legal

Refund Policy

Last updated: June 28, 2026

14-day money-back guarantee. If you’re not happy with Neulee Snap Pro, email us within 14 days of your purchase for a full refund — no questions asked.

Our guarantee

Neulee Snap Pro is a one-time US $20 purchase. We want you to be satisfied. If you request a refund within 14 days of your purchase date, we will refund the full amount — you don’t need to give a reason.

How to request a refund

Email support@neulee.app from (or referencing) the email address you used at checkout, and let us know you’d like a refund. That’s it.

How refunds are processed

Approved refunds are issued to your original payment method through our payment processor (Stripe). Depending on your bank or card issuer, it typically takes 5–10 business days for the refund to appear after we process it. Your Pro features may be deactivated once a refund is issued.

After 14 days

We’re not obligated to provide refunds after the 14-day window, but we still want you to have a good experience — if something isn’t working, reach out to support@neulee.app and we’ll do our best to help.

Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under applicable consumer-protection law in your country or region.